Customer Service and Sales Administrator

This is an exciting opportunity to join our sales and support team! As a member of our team, you will provide knowledgeable and effective service to our customers while ensuring that we do everything reasonably possible to provide our customers with a positive, fun and memorable experience.

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The individual must have exceptional organisational skills and will be responsible for the management of the client booking cycle process. The individual must have excellent interpersonal skills and will be required to communicate with clients on the phone and in writing. They must have the ability to talk to clients to identify their needs and requirements and be able to think on their feet to offer programmes and packages to meet their needs.

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The candidate will also sit on the team schedule, being responsible for managing incoming calls to the department and also the triaging of emails coming into the business.

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Main Duties and Responsibilities:

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• Assist the Sales & Support team in the administration of bookings and reservations for groups and organisations 

• Communicating with customers on the phone, via email and on-line chat. 

• Work closely with colleagues to ensure effective communication of the resourcing needs to deliver high-quality adventurous activities and experiences.

• Support and encourage open communication amongst clients and staff teams to ensure effective and safe activities.

• Ensuring the development of repeat business and building loyal customers.

• Ensuring existing clients are treated respectfully and to the highest of standards

• Actively seeking to maintain good working relationships and encourage repeat and long-term business.

• Regularly communicating with repeat customers to ensure they are aware of promotions and other activities available at Mendip.

• Anticipate customer needs and react as required to meet their needs.

• Ensuring that quality is delivered consistently to clients.​​

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Expected skills and qualifications :
 

• Pro-active.

• Lead by example.

• Team player.

• Flexible, and willing to work in the fast-paced and constantly changing environment of a growing service-providing industry.

• Conscientious and responsible.

• Ability to set appropriate professional standards for self and others.

• Excellent telephone manners and communications skills.

• To be smart, punctual and reliable.

• Have good IT skills.

• To be able to engage customers in conversation and if appropriate sell Mendip services to customers.

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Working at Mendip

Mendip Activity Centre is a year-round multi-activity centre near Bristol. Our 250-acre site boasts free parking, a dry ski slope, a private limestone rock sports quarry, an onsite cave, ancient woodland, an 86-bed residential lodge, family and youth campsites, bar/café and target sports ranges.

The main benefit of working for a family-owned independent activity centre is that we value your contribution. You will become part of the Mendip family where talent is recognised and rewarded with opportunity. We also believe in training and will support you with any relevant training plus free recreational skiing/snowboarding, family and friend discounts for our activities, camping and cafe-bar.

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Benefits

• Paid lunch break

• 28 days annual leave

• Enrollment into pension scheme

• Access to our Employee Assistance Programme - 24/7 access to health & wellbeing support

• Free recreational use of our ski slope

• Free on-site parking

• Family & friend discounts on our activities, camping, and in our cafe-bar

• Generous employee discount in our cafe-bar

• Access to industry discounts

• Bike 2 Work scheme

• Two staff days out per year

• Ad hoc incentives and rewards

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